Frequently Asked Questions
Everything you need to know about shopping with Von Riche
What is the standard shipping timeframe?
We offer standard shipping across the continental United States, which typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.
How can I return an item?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
Von Riche accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are your products covered by a warranty?
Yes, all Von Riche products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.